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Help by Qont
Create your Qont ID
Overview This guide helps you create your Qont ID using the official Qont website. Who This Helps
New Qont users
Users setting up Qont services for the first time
Before You Begin
Internet connection
Name, email address, and password
Minimum age of 16
Steps
Go to the official Qont website.
Select Create Qont ID.
Enter your full name, email address, and a secure password.
Review the terms and select Continue.
Check your inbox for a verification email from Qont.
Select Verify Email in the message.
After verification, return to the website and sign in with your new Qont ID.
What You’ll See
A confirmation message after your email is verified
Access to your Qont dashboard once signed in
Troubleshooting
Didn’t get the verification email? Check your spam or junk folder. If it’s not there, request another from the sign-in page.
Forgot your password? Select Forgot Password on the sign-in page to reset it.
FAQ
Can I change my Qont ID email later? Yes. You can update your email in account settings.
Do I need to verify my email every time? No. Only once during setup.
Can I use my Qont ID on multiple devices? Yes. Your Qont ID works across all supported devices.
What if I’m under 16? You must meet the minimum age requirement to register.
Can I delete my Qont ID? Yes. You can request deletion in account settings.
Privacy and Security Qont does not sell user data. Information entered during sign-up is used only to create and manage your Qont ID. Availability Available globally. Users must be at least 16 years old to register. Contact Qont Visit the Qont Support Hub for assistance or live chat options.
Reset your Qont ID password
Overview This guide helps you reset the password for your Qont ID if you’ve forgotten it or need to update it for security reasons. Who This Helps
Users who forgot their Qont ID password
Users who want to change their password securely
Before You Begin
Internet connection
Access to the email linked to your Qont ID
Steps
Go to the official Qont website.
Select Sign In and choose Forgot Password.
Enter the email address associated with your Qont ID.
Check your inbox for an email from Qont with the subject “Reset your password.”
Select the Reset Password link in the email.
Enter a new password and confirm it.
Save your changes.
What You’ll See
A confirmation message after the password is updated
Redirect to the sign-in page, where you can log in with your new password
Troubleshooting
Didn’t get the reset email? Check your spam or junk folder. If it’s not there, request another link from the password reset page.
Reset link expired? Request a new password reset link. Expired links cannot be reused.
Still can’t sign in? Verify that your email is entered correctly or contact Qont Support.
FAQ
Does the reset link expire? Yes. Reset links are time-limited for security.
Can I reset my password on mobile? Yes. The process is the same on desktop and mobile browsers.
Do I need to confirm my identity? No. Only access to your registered email is required.
Can I use an old password again? It’s recommended to use a new password for security.
Can I change my password anytime? Yes. You can update it anytime from Account Settings.
Privacy and Security Qont does not sell user data. Password reset details are used only to verify your account and secure access to your Qont ID. Availability Available globally on both desktop and mobile browsers. Contact Qont Visit the Qont Support Hub for help or to request account assistance.
Change or cancel your Qont subscription
Overview This guide helps you change or cancel your Qont subscription from your account settings. Who This Helps
Users who want to stop an active subscription
Users looking to upgrade or trade in for a new Qont model
Before You Begin
Active Qont subscription
Access to your Qont account on the official website
Steps
Go to the official Qont website.
Sign in with your Qont ID.
Open Account Settings.
Select Subscriptions.
Choose the subscription you want to manage.
Select Cancel Subscription, then confirm your choice.
Your subscription ends immediately.
What You’ll See
A confirmation message in your account after cancellation
The subscription marked as inactive in your dashboard
Troubleshooting
Can’t find your subscription? Make sure you’re signed in with the correct Qont ID.
Still being charged? Check if you had multiple subscriptions or contact Qont Support.
Want to switch plans? You can upgrade or trade in your current model, then cancel the old one.
FAQ
Can I switch plans directly? No. You’ll need to upgrade or trade in your current model.
Do I get a refund when I cancel? No. Subscriptions are non-refundable.
Do I receive confirmation by email? No. Confirmation appears in your account only.
Can I get credits for an upgrade? Yes. Trade-ins may apply as credits toward a new model.
Can I reactivate later? Yes. You can purchase a new subscription anytime.
Privacy and Security Qont does not sell user data. Account details and billing information are used only to manage your subscription. Availability Available globally for all active Qont users. Contact Qont Visit the Qont Support Hub to trade in, upgrade, or get help with subscription management.
Update your payment method in Qont
Overview This guide helps you update or change your payment method for your Qont subscription. Who This Helps
Users who need to update expired or replaced cards
Users who want to add or change their preferred payment method
Before You Begin
Active Qont subscription
Access to your Qont account on the official website
A valid payment method such as a credit card, debit card, or PayPal
Steps
Go to the official Qont website.
Sign in with your Qont ID.
Open Account Settings.
Select Billing or Payment Methods.
Choose Add New Payment Method.
Enter your new payment details and select Save.
(Optional) Set your new method as the default or keep it as a backup.
What You’ll See
Your updated payment method listed in your account
A note that changes take effect at the next billing cycle
Troubleshooting
Payment failed? Check that your card details are correct and that the card is active.
Didn’t receive a billing notification? Review your email preferences in Account Settings.
Still being charged on the old card? Wait until the next billing date or contact Qont Support.
FAQ
When does the new payment method take effect? At your next billing cycle.
Can I store more than one card? Yes. You can keep backups in your account.
Will I be notified if a payment fails? Yes. Qont will email you to update your details.
Can I remove a backup card? Yes. Select Remove next to the card you no longer want.
Can I pay with PayPal? Yes. PayPal is supported globally.
Privacy and Security Qont does not sell user data. Payment information is encrypted and used only for secure billing. Availability Available globally on all supported browsers and devices. Contact Qont Visit the Qont Support Hub for billing assistance or help updating your payment method.
Redeem a Qont code or credit
Overview This guide helps you redeem a Qont code or credit during checkout on the official Qont website. Who This Helps
Users with a Qont store credit or gift code
Users applying a promotional or upgrade code
Before You Begin
Qont account and active internet connection
A valid Qont code or store credit
One code can be used per checkout
Steps
Go to the official Qont website.
Sign in with your Qont ID.
Add a product, service, or subscription to your cart.
Proceed to checkout.
Enter your Qont code in the Apply Code field.
Select Apply to activate your credit.
Review your total before completing payment.
What You’ll See
The code or credit value applied to your total
A confirmation message showing the new adjusted price
Troubleshooting
Code not working? Check for typing errors and confirm the code hasn’t already been used.
Didn’t see the discount apply? Refresh the page or try re-entering the code at checkout.
Entered multiple codes? Only one code can be used per transaction.
FAQ
Where can I redeem my Qont code? At checkout on the official website.
Do Qont codes expire? No. Qont codes and credits are valid indefinitely.
Can I use more than one code? No. Only one code per checkout.
Can I transfer my code to another account? No. Codes are linked to the Qont ID that redeems them.
Does my credit apply automatically? Credits apply only when you enter your code at checkout.
Privacy and Security Qont does not sell user data. Code and credit information is used only to process your checkout securely. Availability Available globally for all eligible products and subscriptions. Contact Qont Visit the Qont Support Hub for help with code redemption or credit balance inquiries.
View and download Qont results data
Overview This guide helps you view and download your recent Qont results directly from any supported Qont system.
Who This Helps
Users who want to save their recent Qont session data
Users who need to export results for records or reports
Before You Begin
Modern Qont system or interface
Internet connection
A completed session with results available on-screen
Steps
Open your Qont system.
Run or complete your task as usual.
When the results screen appears, review your recent data.
Select Download.
Choose your preferred format — CSV or PDF.
The file is generated instantly and saved to your device.
What You’ll See
A clear summary of your most recent five results
Options to download in either CSV or PDF format
Troubleshooting
Download not starting? Refresh the page or check your browser’s download permissions.
File looks incomplete? Make sure the session finished processing before exporting.
Can’t find the file? Check your browser’s default download folder.
FAQ
Can I view older results? You can view your last five sessions directly in Qont.
Are files stored by Qont? No. Downloads are generated once and saved only by you.
Can I choose another format? Not yet. CSV and PDF are currently supported.
Can I access results from another device? Only if you saved the exported file yourself.
Is this available in all regions? Yes. All modern Qont systems include this feature.
Privacy and Security Qont does not sell or retain user data. Downloaded files are generated in real time and never stored by Qont after delivery.
Availability Available globally across all modern Qont systems. Contact Qont Visit the Qont Support Hub for help with viewing or exporting your session data.
Report a problem or send feedback to Qont
Overview
This guide helps you report issues or share feedback directly through the Qont website. Who This Helps
Users who experienced a technical issue
Users who want to provide feedback or suggestions
Before You Begin
Internet connection
Optional: files, screenshots, or session details you want to include
Steps
Go to the official Qont website.
Scroll to the header or footer and select Feedback or Report a Problem.
The feedback portal will open in a new window.
Fill out the form with a short description of your issue or suggestion.
(Optional) Attach files, screenshots, or dates to help Qont review your report.
Select Submit.
What You’ll See
A confirmation message that your report was received
Qont will review your submission and take action if needed
Troubleshooting
Form not opening? Refresh the page or try a different browser.
File not uploading? Check your internet connection or reduce the file size.
Didn’t see a confirmation? Wait a few seconds and try submitting again.
FAQ
Do I need to sign in to send feedback? No. You can submit feedback openly.
Can I attach screenshots or files? Yes. Attachments help Qont review issues faster.
Will I get a response? Qont reviews all submissions and may follow up if needed.
Is feedback reviewed manually? Yes. Each report is reviewed by Qont staff.
Can I report from any country? Yes. The portal is available globally.
Privacy and Security Qont does not sell user data. Feedback submissions are used only to review, improve, or resolve reported issues. Availability Available globally through the Qont website’s header and footer links. Contact Qont Visit the Qont Support Hub if you need live assistance or wish to follow up on a report.
Contact Qont Care
Overview This guide helps you request support or warranty assistance through the Qont Care portal. Who This Helps
Users who need help with a product or service
Users requesting warranty or repair assistance
Before You Begin
Internet connection
Details about your product or service
Optional: proof of purchase or related documents
Steps
Go to the official Qont website.
Select Qont Care or Warranty Request from the header or footer.
The Qont Care portal will open.
Fill out the form with your name, contact details, and product information.
Describe your issue clearly.
Attach files, images, or proof of purchase if applicable.
Select Submit to send your request.
What You’ll See
A confirmation message that your request was received
Qont Care will review and respond to your submission
Troubleshooting
Form not loading? Refresh the page or try another browser.
File not uploading? Check your connection or file size before trying again.
Didn’t see confirmation? Wait a few seconds and resubmit your request.
FAQ
Do I need to sign in to use Qont Care? No. You can submit a request openly.
Can I attach documents? Yes. Upload files such as receipts, images, or product details.
Will I get confirmation? Yes. A confirmation appears after you submit your request.
How long does it take to hear back? Qont Care reviews requests as soon as possible.
Can I use Qont Care in any country? Yes. Qont Care is available globally.
Privacy and Security Qont does not sell user data. Information submitted to Qont Care is used only to process and resolve your request. Availability Available globally through the Qont Care and Warranty Request portal on the official website. Contact Qont For additional help or to follow up on an existing case, visit the Qont Support Hub.
Watch Qont News+ on your devices
Overview This guide helps you watch Qont News+ on any supported device using the official Qont website. Who This Helps
Users who want to watch Qont News+ programs and updates
Anyone accessing Qont media content on demand
Before You Begin
Internet connection
A modern browser or supported device
Optional: Qont ID for personalized recommendations
Steps
Go to the official Qont website.
Select Qont News+ from the main menu or homepage.
Browse available programs, briefings, and news updates.
Choose a video to watch on demand.
Select Play to begin streaming.
What You’ll See
On-demand videos with playback controls
Optional captions or subtitles where available
Troubleshooting
Video not loading? Refresh the page or check your internet connection.
Playback stops or lags? Lower your browser’s video quality setting.
No sound? Check your device’s volume and audio output settings.
FAQ
Do I need a Qont ID to watch? No. You can watch openly.
Is Qont News+ live or on demand? On demand.
Can I watch on mobile? Yes. Qont News+ works on all modern browsers.
Are there ads? Not available. Qont News+ delivers content ad-free.
Can I share videos? Yes. Each video has a share link.
Privacy and Security Qont does not sell user data. Viewing activity is used only to improve service performance and recommendations. Availability Available globally on all supported browsers and devices. Contact Qont Visit the Qont Support Hub for help with playback or viewing options.
Request data deletion
Overview This guide helps you delete or permanently remove your personal data from Qont systems. Who This Helps
Users who want to remove stored data
Anyone managing account privacy or compliance preferences
Before You Begin
You can delete or change some data directly in your Qont account.
For full removal, you must submit a data deletion request to Qont.
Ensure you no longer need your Qont data before requesting deletion.
Steps
Sign in to your Qont account.
Review your stored data under Account Settings.
Delete or edit any data you no longer wish to keep.
For permanent deletion, go to the Contact or Privacy page on the Qont website.
Submit a Data Deletion Request, including your Qont ID and identifying details.
Qont reviews and removes all data available within 2–3 business days.
What You’ll See
You may receive a confirmation message once your request is processed.
In some cases, confirmation may not be available depending on system state or backup conditions.
Troubleshooting
Didn’t receive confirmation? Wait up to three business days, then contact Qont.
Still see account data? Log out, clear your cache, and sign in again to refresh your view.
Need partial deletion? Edit or remove data manually in your account settings.
FAQ
Can I delete my data myself? Yes. You can manage or delete some data directly from your account.
How long does deletion take? Typically 2–3 business days.
Will my history and backups be deleted? Qont deletes all data available to us.
Do I get confirmation? Most of the time, yes, but not guaranteed.
Can I restore my account later? No. Deleted data cannot be recovered.
Privacy and Security Qont does not sell or share user data. All deletion requests are processed securely and permanently. Availability Available globally to all Qont users. Contact Qont Submit a deletion request or follow up through the Qont Privacy Page or Qont Support Hub.
Add, edit, or remove payment methods
Overview This guide helps you manage your payment methods for Qont subscriptions and purchases. Who This Helps
Users who need to update billing details
Anyone adding, editing, or removing a saved payment method
Before You Begin
You’ll need an active Qont account.
Ensure your new payment method is valid and supported.
A stable internet connection is recommended.
Steps
Sign in to your Qont account on the website.
Go to Account Settings and select Payment Methods.
To add a payment method:
Select Add Payment Method.
Enter your details and save.
To edit a payment method:
Select the payment option you want to change.
Update your details and save.
To remove a payment method:
Select the method you want to remove.
Confirm when prompted.
What You’ll See
A confirmation message after you add, edit, or remove a payment method.
Updates take effect starting with your next billing cycle.
Troubleshooting
Payment method not saving? Check your details and ensure the method is valid.
Charge declined? Verify funds and expiration date, or add a new payment method.
Changes not showing? Refresh the page or log out and back in.
FAQ
Which payment methods are accepted? Qont supports all major payment methods where available.
When do changes take effect? At the next billing cycle.
Do I get a confirmation? Yes. You’ll receive a notice once changes are made.
Can I use multiple cards? Yes, if supported in your region.
Can I manage payment info on mobile? Yes, through your account on the Qont website.
Privacy and Security Qont does not sell or share payment data. All information is processed securely through verified payment providers.
Availability Available globally for all Qont users. Contact Qont Visit the Qont Support Hub if you need help updating or verifying your payment methods.
Gift cards, credits, and balance
Overview This guide helps you view, redeem, and use Qont gift cards or credits for purchases. Who This Helps
Users who received Qont gift cards or store credits
Anyone applying credits or balances toward a purchase
Before You Begin
Have your Qont gift card or credit code ready.
Ensure you’re signed in to your Qont account for tracking and balance updates.
Steps
Sign in to your Qont account on the website.
During checkout, select Apply Gift Card or Credit.
Enter your code and confirm.
Your available balance appears automatically.
Complete your purchase.
What You’ll See
Your applied balance shown at checkout.
Remaining balance visible in your account or on your confirmation email.
Troubleshooting
Code not working? Check for typing errors or ensure it hasn’t already been used.
Didn’t see your credit apply? Refresh the page and re-enter your code at checkout.
Lost your code? Contact Qont Support for verification and recovery.
FAQ
Where can I find my Qont balance? In your account or during checkout.
Can I use more than one card per order? No. Only one gift card or credit applies per transaction.
Do Qont credits expire? No. Qont gift cards and credits never expire.
Can I redeem a code by email? Yes. You can apply it directly from your email confirmation.
Can I use a gift card with another payment method? Yes, if your balance doesn’t cover the full amount.
Privacy and Security Qont does not sell or share user data. Gift card and credit details are used only to process payments securely. Availability Gift cards, credits, and balances are available globally through the Qont website. Contact Qont Visit the Qont Support Hub if you need help redeeming or checking your Qont balance.
Promotions and coupon codes
Overview This guide helps you apply Qont promotions and coupon codes to your purchases. Who This Helps
Users redeeming a promotional discount
Anyone applying a coupon code during checkout
Before You Begin
Have your valid promotion or coupon code ready.
Make sure the code applies to the item or plan you’re purchasing.
Steps
Go to checkout on the Qont website.
Select Add Promotion or Coupon Code.
Enter your code and confirm.
The discount appears instantly if the code is valid.
Complete your purchase.
What You’ll See
A confirmation message if your code is accepted.
The total updated with your promotional discount.
Troubleshooting
Code not working? Check for typing errors or confirm it hasn’t expired.
Promotion not applying? Verify the code matches the correct product or plan.
Discount missing after checkout? Refresh your order summary or contact Qont.
FAQ
Where do I enter my coupon code? At checkout on the Qont website.
Can I use more than one code per order? No. Only one promotion or coupon applies per purchase.
Do promotions expire? Some do. Expiration depends on the specific offer.
Can I check validity before purchase? Yes. Enter your code to see if it’s still active.
Are promotions global? Yes. Most promotions are available worldwide unless noted otherwise.
Privacy and Security Qont does not sell or share user data. Promotional activity is handled securely through verified systems. Availability Available globally for all eligible Qont users and offers. Contact Qont Visit the Qont Support Hub for help with promotions, coupon codes, or offer eligibility.